How Do We Use Securus To File Complaints?
I know that a lot of people do not realize that they have to file complaints against prisons on behalf of people they love, but I found out that I could file them on my own with help from Securus. Securus is a calling service that also has an online portal where I have filed more than one complaint because I heard things from my brother that I did not like. He told me it would help if I filed the complaint, and then I tried it.
Using the Securus website is helpful for people like me because I would have not had any idea how to do this otherwise. I like the fact that I can file the complaint and get the prison to respond to me, and I do not have to get my brother involved.
I was very scared when my brother went to jail, but now I just file the forms online when I need anything. He has asked me to do these things for him before, and I have taken action on my own a couple times. I just think that the prison has to be accountable, and I am glad that they can be with Securus.
Securus also helps us call my brother in prison, and it makes me feel like I have made the right decision about contacting him. We are very far away from the jail, and we are not driving there because we can use Securus. We get all the things we need done on their website, and I can protect my brother from far away.