Papa John’s is one of the prominent businesses in the United States and other parts of the world. It is ranked among the best suppliers of Pizza in the country. Newly appointed CEO Steve Ritchie currently heads the company. It is under the leadership of Steve Ritchie that this company has made some brilliant decisions which show care to their customers. After the company went through a tough time following some utterances from a senior member of the company, Ritchie was quick to respond to keep the excellent reputation of the company. He wrote a letter to the customers of the company, expressing his apologies for what had transpired before. He instilled confidence that the company is still committed to maintaining the highest values of leadership that there could be in the corporate sector.
Steve Ritchie wrote a letter expressing that he was very sorry about what had happened in the company. He wants the customers to stand with the company even at times of challenges. He has assured them that Papa John’s will continue to support them at all times. The company is there to support each of their customers. In the apology letter that was well drafted to address pertinent issues that customers have, Steve Ritchie Papa Johns pointed out that the company plays a significant role in the community. It has employed over 120,000 people around the world, and therefore its positive impact cannot be ignored. He used this opportunity to tell the customers that these are people who are fellow members of the community and they work very hard to satisfy their needs.
CEO Steve Ritchie was categorical that his letter was not all about mere words without action. He recognized that what the customers want to see is a change in the company. Some of the steps the company has taken to ensure there is no repeat of the same mistakes include calling an external audit team that will gauge the strengths and weaknesses of the company. After the audit, they will take the report and act on it to the letter. The other step the company will take is to send senior managers to the filed to collect the opinions of the customers, employees, and franchises.